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Email Integration Guide

Overview

Email notifications deliver downtime and recovery alerts directly to your inbox. Configure one or more email recipients and assign them to monitors to receive real-time status updates.

Note

Email integration is offered exclusively on paid plans.

Step-by-Step Setup

1. Add an Email Configuration

  1. Go to UptimeObserver and log in to your account.
  2. Navigate to the Integrations section from your dashboard.
  3. Choose Email from the list of available integrations.
  4. Click Add Email Configuration.
  5. Fill in the form fields:
Field Description Required
Name A label for this email configuration (e.g., "Personal Email", "Work Email") Yes
Email Address The recipient's email address (e.g., your@email.com) Yes

Form Validation

  • Name must be at least 2 characters
  • Email address must be a valid email format

2. Test the Configuration

After saving, use the test button to send a test email and verify delivery. Check your spam folder if the test email doesn't arrive in your inbox.

Enabling Alerts on Monitors

After configuring email recipients, assign them to monitors:

  1. Navigate to Monitors: From your dashboard, click on the specific monitor you wish to configure to enter its Monitor Detail page.
  2. Add Alert: Find the alerting section and click the Add Alert button.
  3. Select Alert Type: In the Alert Type dropdown menu, select Email.
  4. Choose Recipients: Select the email configurations you want to notify. All configured emails are pre-selected by default.

No Email Configurations

If you see the message "No email configurations found. Add an email configuration to receive notifications...", you need to set up an email configuration first.

  1. Choose the Event: Pick the relevant trigger from the Event dropdown (e.g., Monitor Down, Monitor Up, SSL Expiry 14 Days).

See all alert event types

  1. Save Changes: Click the Save Changes button to activate the alert.
  2. Repeat as Needed: Assign different email recipients to different monitors or events.

Recommendation

We recommend setting up alerts for both "Down" and "Up" events. This ensures you're notified immediately when an issue starts and when it has been resolved.

Troubleshooting

1. Not receiving emails

If you're not receiving alert emails:

  • Check spam/junk folder — Alert emails may be filtered by your email provider. Add notifications@uptimeobserver.com to your contacts or safe senders list
  • Verify email address — Ensure the email address entered is correct and active
  • Check plan status — Email notifications are a premium feature. If your paid plan expires, notifications may stop
  • Test the integration — Use the test button in the Email integration page to verify delivery

2. Email delivery delays

  • Email provider throttling — Some providers may delay bulk or automated emails. Check your provider's policies
  • DNS issues — Ensure your domain's MX records are properly configured if using a custom domain email
  • Server load — During major incidents when many alerts fire simultaneously, there may be brief delivery delays

3. Multiple Recipients

You can configure multiple email addresses:

  • Create a separate Email configuration for each recipient
  • Assign different recipients to different monitors or event types
  • Use distribution lists (e.g., team@yourcompany.com) to send to multiple people with a single configuration

How to Uninstall

In UptimeObserver:

  1. Go to UptimeObserver and log in to your account.
  2. Navigate to the Integrations section from your dashboard.
  3. Select Email from the list.
  4. Click the delete button next to the email configuration you want to remove.

Note

Removing an email configuration will immediately stop notifications to that address. Any monitors using that email for alerts will need a replacement configuration.

Need Help?

If you need assistance with email notifications, reach out using the "Need Help?" button on the bottom right corner or email us at support@uptimeobserver.com.