Zenduty Integration Guide

Zenduty + UptimeObserver Integration Benefits

Integrating UptimeObserver with Zenduty enables seamless incident management by automatically creating and resolving incidents based on your website's uptime status. Here's a step-by-step guide to set up this integration:

Support

If you need help with this integration please reach out to us using the "Need Help?" button on the buttom right corner or send us an email at support@uptimeobserver.com.

Integration Walkthrough

In Zenduty:

Go to Teams on Zenduty and click on the team you want to add the integration to.
Then, go to Services and click on the relevant Service.
Go to Integrations and then Add Incoming Integration. Give it a name and select the application Generic Integration from the dropdown menu.
Go to Configure under your integrations and copy the generated Webhook URL.

In UptimeObserver :

Go to UptimeObserver and log in to your account.
Navigate to the Integrations section from your dashboard.
Select Webhooks from the list of available integration options.
You’ll need to create two webhooks:
1. One for declaring an incident
2. Another for resolving an incident

1. Incident Webhook Setup

Incident Webhook should be used by the Monitor Down event.

Friendly name : Zenduty Incident WH
URL : The url copied earlier (example : https://events.zenduty.com/integration/aaaaa/generic/aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa/)
HTTP Method : POST
Authentication : None
HTTP Body Encoding : application/json

HTTP Body

{
    "alert_type": "critical",
    "message": "Incident on __MONITOR_FRIENDLY_NAME__",
    "entity_id": __INCIDENT_ID__,
    "payload": {
    },
    "urls": [
        {
            "link_url": "__INCIDENT_URL__",
            "link_text": "Incident URL"
        },
        {
            "link_url": "__MONITOR_URL__",
            "link_text": "__MONITOR_FRIENDLY_NAME__"
        }
    ]
}

7.Click Save Webhook, then test it using the Test Button 🧪.

2. Resolution Webhook Setup

Resolution Webhook should be used by the Monitor Up event.

Friendly name : Zenduty Resolved WH
URL : The url copied earlier (example : https://events.zenduty.com/integration/aaaaa/generic/aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa/)
HTTP Method : POST
Authentication : None
HTTP Body Encoding : application/json

HTTP Body

{
    "alert_type": "resolved",
    "message": "Incident on __MONITOR_FRIENDLY_NAME__",
    "entity_id": __INCIDENT_ID__,
    "payload": {
    },
    "urls": [
        {
            "link_url": "__INCIDENT_URL__",
            "link_text": "Incident URL"
        },
        {
            "link_url": "__MONITOR_URL__",
            "link_text": "__MONITOR_FRIENDLY_NAME__"
        }
    ]
}

Click Save Webhook, then test it using the Test Button 🧪.

Once completed, your Zenduty + UptimeObserver integration is ready to automatically manage incidents in real-time! Zenduty Webhooks

How to Uninstall

In Zenduty:

Go to Teams on Zenduty and click on the team you want to add the integration to.
Then, go to Services and click on the relevant Service.
Go to Integrations and then select the Integration. Then select on Settings and delete integration.

In UptimeObserver:

Go to UptimeObserver and log in to your account.
Navigate to the Integrations section from your dashboard.
Select Webhooks from the list of available integration options.
Delete the webhooks